Troubleshooting

Callcenter

Our call center staff immediately understands your service requirements and passes them on quickly and appropriately to our technical hotline or to the appropriate service advisor.
 

Technical hotline

We analyse the condition of your machine in real time and rectify malfunctions by remote diagnosis.

Heckert Hotline: +49 371 836 23 68

Your benefits:

  • Immediate assistance
  • High availability level is assured
  • Reduced servicing and travelling costs

 

Service advisors

Our service advisors draw up customized estimates and plan maintenance schedules, servicing procedures and machine relocations. They prepare and support service technicians during service interventions.