World-wide assistance direct from the machine manufacturer
To assist its customers the Starrag Group has a comprehensive remote service structure which operates by connecting to the machine over the Internet and through the technical hotline. A powerful organisation with highly experienced staff can locate and fix faults from a distance.
In our experience very many faults can be rectified in this way, and production can continue immediately. This method greatly reduces machine downtime and saves you a call-out charge.
However, if it is not possible to fix a fault via the remote service we transfer the information to our operations center. Appropriate steps are taken there – either by sending an engineer to your site, or by sending you a spare part. It is our aim to keep downtime as short as possible.
Scope of services